“Pleasure in the job puts perfection in the work”
- Aristotle

Our Mission Statement

"At Morrell & Cullen Home Improvement, it’s our mission to consistently provide the residents of Berkshire County with high-quality, experienced residential craftsmanship, that’s long-lasting and sustainable yet cost-effective and affordable for homeowners. Through purposeful labor and honest workmanship, we aspire to improve the overall quality of life within our community."
 

Building with PURPOSE,
EMPOWERING with knowledge, and
serving with RESPONSIBILITY

Keeping the core values of our company in everything we do

Virtuous

To our customers, by

To our ourselves, by

• Taking pride in our craft and in our character and using our knowledge and skills of our trade to support one another in living by a standard of behavior that we can be proud of - both in the workplace and in our personal lives

• Recruiting workers who clearly display strong moral-character

Respectful

To our customers, by

• Valuing their time and following-through on anticipated job schedules and estimated time-frames to the best of our ability*

• Keeping unexpected delays and scheduling modifications to a minimum

• Only working on weekdays, during daytime hours

• Being courteous of homes and properties and leaving yards in the same condition that they were before we arrived

• Requesting customer feedback after jobs have been completed and being action-oriented in our response to given suggestions

• Continually identifying ways to improve and grow, both personally and professionally, to better serve ourselves and our customers

To our ourselves, by

• Remaining ambitious and passionate in what we do and encouraging all workers to demonstrate meaningful work

• Committing to maintaining a drug-free work environment

• Prohibiting any action that is considered to be "risk-taking behavior" or deemed unsafe in anyway

Accountable

To our customers, by

• Clearly outlining the projected plan of work while ensuring customer comprehension and satisfaction relating to all aspects of Scope of Work

• Establishing a consistent means of ongoing-communication by which job-related information is promptly relayed

• Obtaining and securing all construction permits and licenses necessary for the proper execution of the project while conforming to city code and ordinances, as outlined in Section 110.0 of the Massachusetts State Building Code (780 CMR)

• Ensuring the protection of homeowners and their properties by adhering to safety protocol for properly securing job sites, as well as, maintaining sufficient liability insurance coverage

To our ourselves, by

• Ensuring that those who represent Morrell & Cullen Home Improvement are proficient and skilled in individually-assigned tasks and roles

• Staying up-to-date in industry advancements and latest trade trends

• Protecting our workers by participating in OSHA's Fall Prevention Campaign (a specialized program for roofers offered by the U.S. Department of Labor)

• Reviewing and updating safety and hazard protocols, as needed, to ensure specified precautions are appropriately implemented and followed

• Maintaining sufficient workers' compensation coverage in the event of unforeseen accidents or occurrences

*We schedule projects using estimated timelines based on past experience. While we provide start and completion dates for your convenience, these should be considered approximate, as timelines may shift. This approach ensures that we never sacrifice quality—your project will always receive the same level of care and craftsmanship that we promise every customer